Privacy Policy

1. Introduction

RobotsMeta, Inc. ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website robotsmeta.com and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, company name, job title
• Contact Information: Phone number, mailing address
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Profile Information: User preferences, account settings

2.2 Robot and Inventory Data

When using our inventory management features, we collect:

• Robot specifications, models, and serial numbers
• Purchase history and pricing information
• Maintenance records and operational data
• Location and facility information
• Order and transaction details

2.3 Technical Information

We automatically collect technical information including:

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain the RobotsMeta platform
• Process transactions and manage orders
• Generate analytics and reports
• Facilitate team collaboration and data sharing
• Integrate with third-party services and marketplaces

3.2 Communication

• Send service-related notifications and updates
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Conduct surveys and gather feedback

3.3 Security and Legal

• Protect against fraud, abuse, and unauthorized access
• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service
• Resolve disputes and investigate violations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Analytics and monitoring services
• Customer support platforms
• Email and communication services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.

4.4 Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Monitoring: Continuous monitoring for security threats and anomalies
• Regular Audits: Periodic security assessments and penetration testing
• Employee Training: Regular security training for all employees

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Transaction Records: Retained for 7 years or as required by applicable laws
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Support Records: Retained for 3 years for quality assurance purposes

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information
• Export your data in a machine-readable format

7.2 Correction and Updates

• Update or correct inaccurate information
• Modify your account settings and preferences

7.3 Deletion

• Request deletion of your personal information
• Close your account and remove associated data

7.4 Marketing Communications

• Opt out of marketing emails
• Manage communication preferences

To exercise these rights, please contact us at privacy@robotsmeta.com. We will respond to your request within 30 days, subject to identity verification.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions from relevant authorities
• Other approved transfer mechanisms

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: